Complaints & Returns

Returns procedure

Under the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827), a Customer who purchased goods at a distance has the right to return the purchased item (withdraw from the sales contract) within 14 calendar days from the date of purchase.

Complaint conditions

1. Right to complain. Customers have the right to submit a complaint regarding purchased goods that do not conform to the contract within 12 months from the date of delivery of the order.

2. Grounds for a complaint. A complaint may be submitted in the event of physical defects in the goods, an improper condition of the product or damage caused during transport.

3. How to submit a complaint. Complaints should be submitted by completing the complaint form available on our website or by e-mail to biuro.diagnostyka@pm.me.

4. Required information. Please include the order number, a description of the problem and photographs documenting the defect, where possible.

5. Handling a complaint. The complaint will be considered within 14 working days of submission. The Customer will be informed of the outcome by e-mail or telephone.

6. Returning the product. If the complaint is accepted, please send the goods back to the return address.

7. Warranty. For products covered by a warranty, the complaint will be handled in accordance with the warranty terms.